Exchanges may be necessary for a number of different reasons. If you find yourself in a position where your customer needs to exchange an item from their order there are a few things you need to be aware of.
If it is a mailing issue where it got lost in transit just let us know and we will send out a replacement. If the tracking shows delivered or Return To Sender we can only offer a replacement order to an alternative address because we incur the cost.
If it is a sizing issue we will offer one time free size replacement 1 size smaller or bigger than the original size on the order.
We do not offer size exchanges on baby onesies and all over print orders.
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement.
Please contact us at firstname.lastname@example.org
Send products for return to:
My Divine Designs
105-3326 Rock City Road
If it is any issue where the customer just doesn't like the product we do not offer replacements or refunds since we do print on demand for custom products.
We never need anything sent back to us we just need a picture for QC purposes. US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.
What we need to make a replacement order:
Please provide the customer name and email.
Please provide the order number
Please provide picture of wrong/ damaged item.
Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this we will print a replacement product and send it right out!